Terms of Use

Last updated: October 2026

Version 1.1

1. Acceptance of Terms

By accessing or using the House Of Order app ("the App"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree, you must not use the App. We may update these Terms from time to time; material changes will require your re-acceptance before you can continue using the App.

2. Who May Use the App

The App is available to individuals aged 18 or over. By using the App, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are accessing the App on behalf of an organisation, you represent that you have the authority to bind that organisation.

3. Account Creation and Access

You must create an account to use the App. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must provide accurate, current, and complete information. You must not share your account with others.

4. Nature of the Service

The App provides tools for personal development, spiritual growth, journaling, fitness tracking, and optional coaching services.

Important Disclaimers:

  • The App is not emergency support. If you are in crisis, please contact emergency services or a crisis helpline immediately.
  • The App does not provide medical, psychological, legal, financial, or mental health crisis advice.
  • Coaching provided through the App is for personal development purposes. Coaches are not licensed therapists or medical professionals unless explicitly stated.
  • AI-generated outputs are supportive drafts and reflections, not final professional advice. Coach review and approval applies where relevant.

5. Coach/Client Relationship

House Of Order provides any coaching booked directly through the App. Unless stated otherwise, coaching is delivered by the operator of House Of Order. Coaching is a personal development service and is not a substitute for professional mental health treatment, medical advice, or therapy.

6. AI-Generated Content

The App uses artificial intelligence to generate personalised content including reflection prompts, journey summaries, polls, and messages. AI-generated content is provided as supportive material only. Where relevant, a coach or administrator reviews AI outputs before they are published to you. AI outputs may be imperfect or incomplete. If anything feels inaccurate, please contact your coach or our support team.

7. Acceptable Use

You agree to use the App in a lawful, respectful, and constructive manner. You must not use the App to harass, abuse, or harm others; upload illegal, defamatory, or harmful content; attempt to gain unauthorised access to any part of the service; interfere with or disrupt the App's functionality; or use the App for any purpose other than its intended personal development use.

8. User Content & Community Content

You are responsible for content you upload or post to the App, including documents, images and text. By submitting content, you confirm that you have the right to share it and that it does not infringe another person's rights.

Private content such as journal material, coaching documents and direct coaching messages is handled as private account or coaching data and is not published to Community Coaching.

Content you deliberately post in Community Coaching is visible to eligible signed-in community members. Members can report content and block other members, and House Of Order may hide or remove content or restrict accounts where reasonably necessary for safety, moderation or compliance with these Terms.

9. Intellectual Property

You retain ownership of original content you create within the App (journal entries, reflections, etc.). By using the App, you grant us a limited, non-exclusive licence to process this content solely to provide and improve the service.

App content, branding, design, code, and coach/AI-generated materials (excluding your personal input) are owned by or licensed to us. You may not reproduce, distribute, or create derivative works from App materials without our written permission.

10. Subscriptions, Cancellations and Payments

Paid Plus and Premium memberships are offered only through the purchase method available for the distribution channel you are using. Web purchases may be processed by Stripe. Digital memberships offered in an iOS App Store build must use Apple In-App Purchase where required. The billing frequency, renewal terms and total payable price are shown by the applicable checkout before purchase.

You may cancel a recurring membership through the payment provider that manages that purchase. Access normally continues until the end of the paid period unless the applicable store or law provides otherwise. Statutory cancellation and refund rights continue to apply. See our Cancellation & Refund Policy.

11. Limitation of Liability

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights. Subject to those protections, we are not responsible for losses that were not reasonably foreseeable when the contract began or for business losses suffered by a consumer. Any other limitation applies only to the extent permitted by law.

12. Termination and Suspension

We reserve the right to suspend or terminate your account if you violate these Terms, if your account is inactive for an extended period, or if required by law. You may delete your account at any time through the Settings page. Upon termination, your data will be handled in accordance with our Privacy Policy and applicable data retention requirements.

13. Dispute Resolution

We encourage you to contact us first to resolve any disputes informally. If a dispute cannot be resolved informally, it shall be submitted to the exclusive jurisdiction of the courts specified in the Governing Law section below.

14. Governing Law

These Terms are governed by the laws of England and Wales. If you are a consumer, nothing in these Terms removes any mandatory rights or court protections available to you under applicable law.

15. Changes to Terms

We may update these Terms to reflect changes in our services, legal requirements, or best practices. Material changes will be communicated to you, and you will be required to accept the updated Terms before continuing to use the App.

16. Contact

The App is operated by House of Order LTD, company number 17256221, registered in England and Wales. Email aiden@houseoforder.co.uk. Registered office: 163 Empire Court, North End Road, Wembley, United Kingdom, HA9 0AJ.